Service is our
From the very first day of the company’s foundation, the focus on service quality has been a matter of course for us.
The satisfaction of our customers was and is one of the decisive key factors for our success.
Remote direct access
Today, many service and maintenance tasks can be carried out quickly and easily
via online direct access. At bon we have set up a
department specifically for remote PC maintenance.
All technicians are regularly trained in the latest technologies.
technologies. With our remote maintenance tool we can perform necessary
necessary work directly on your computer via the Internet – of course
of course with highest data security and 100% DSGVO-
compliant. The only prerequisite for this is that your computer has
internet connection and the bon remote maintenance software is installed.
Our team of 14 service technicians
makes it possible from our bases in
locations in Lübeck and Saalfeld throughout Germany
a fast service on location. Due to
modern tablet PCs, the
responsible employees have direct access to all service processes and
service procedures and the complete
client history at any time. In our IT department
experienced IT specialists take care of
Software installations, updates,
data conversions, bug fixes etc.
Free of charge
To ensure that everything runs smoothly for you in the event of service or maintenance we will be happy to provide you with a loaner device.
Even free of charge within the scope of the warranty.
We are officially authorized to carry out the legally
prescribed metrological c0ntrols
(MTK) required by law. We offer this service for Rebound Tonometers from iCare
as well as for non-contact tonometers (NCT) and applanation tonometers from all manufacturers.
If required, we will be pleased to provide you with a loaner device
for the duration of the test.
Downloads and more…
On our FTP server you will find current operating instructions, software
updates and various software tools
for free download.