Service is our DNA

DNA

From the very first day of the company’s foundation, the focus on service quality has been a matter of course for us.
The satisfaction of our customers was and is one of the decisive key factors for our success.

Technical service

Remote direct access

Today, many service and maintenance tasks can be carried out quickly and easily
via online direct access. At bon we have set up a
department specifically for remote PC maintenance.
All technicians are regularly trained in the latest technologies.
technologies. With our remote maintenance tool we can perform necessary
necessary work directly on your computer via the Internet – of course
of course with highest data security and 100% DSGVO-
compliant. The only prerequisite for this is that your computer has
internet connection and the bon remote maintenance software is installed.
is installed.

Nationwide
Service network

Our team of 14 service technicians
makes it possible from our bases in
locations in Lübeck and Saalfeld throughout Germany
a fast service on location. Due to
modern tablet PCs, the
responsible employees have direct access to all service processes and
service procedures and the complete
client history at any time. In our IT department
experienced IT specialists take care of
Software installations, updates,
data conversions, bug fixes etc.

Free of charge
Loan unit

To ensure that everything runs smoothly for you in the event of service or maintenance we will be happy to provide you with a loaner device.
Even free of charge within the scope of the warranty.

Metrological
Controls

We are officially authorized to carry out the legally
prescribed metrological c0ntrols
(MTK) required by law. We offer this service for Rebound Tonometers from iCare
as well as for non-contact tonometers (NCT) and applanation tonometers from all manufacturers.
If required, we will be pleased to provide you with a loaner device
for the duration of the test.

Downloads and more…

On our FTP server you will find current operating instructions, software
updates and various software tools
for free download.

You will receive your personal access data directly from our technical support.
Support, either by phone under
0451 / 80 9000 or via mail to serviceanfrage@bon.de.

Is my computer suitable for…?

Here you will find the official hardware and software requirements for our products.
This will help you avoid unpleasant surprises in advance when installing the device.